FAQ

What kinds of materials/shoes do you use?

All customer orders are filled using brand new, authentic Converse, Toms and Vans (Some of my shop listings show store brand shoes that were used solely as demo shoes). Shoes are hand painted or tie dyed to your specifications and many options are available: sports teams, retro, gamer, bands, cartoons/characters, pop culture, landscape/scenic, abstract, whimsical, techie/geeky, animal prints, wedding party shoes, bride and groom shoes, you name it!

I hand paint all of the designs using high-quality acrylic paint followed by a matte finishing spray to protect the design and ensure durability. Tie Dyed shoes are done using high quality inks and dyes.


Do you really hand paint all of these shoes?

Yes! I typically will sketch out an idea on paper before I begin painting on your shoes.  Everything is hand painted, there are no stencils oor tracing used to create designs.  I do everything by hand and free hand.


What are your hours of operation?

Regular Business Hours
Monday - Friday 8am to 5pm

I teach for a couple of hours in the afternoon on Monday, Wednesday and Friday but I am otherwise in my studio during those hours.

++Extended Hours for Rush Orders Only++
Monday - Friday: 8pm to 11pm
Saturday: 7am to 12noon
Sunday: 12noon to 5pm

I am not in my studio painting/designing on the following days/holidays (However, I will reply to all messages promptly during these days): New Year's Eve, New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving, Christmas Eve and Christmas Day.


How do I care for my custom shoes?

Please use only a damp cloth for spot cleanings and air dry only. Your custom shoes should never be washed in a washing machine or placed in a dryer. Custom shoes are artwork for your feet so please remember to wear them with care.


How long will it take for my shoes to be customized?

Great art takes time, and it is my aim to provide you with wear blue art of the highest quality. Each listing in my shop states the time frame for design. Sometimes I ship sooner, as my schedule and queue allow, but I never (ever) ship later than the stated time frame.
 

What if my size isn't in stock?

Don't worry! Your size will be back in stock soon! I keep the inventory amounts in my shop low so that I can keep up with demand and meet my promised deadlines. If you don't see your size, email me at [email protected] and I will assist you.

How will my order be shipped?

All Domestic (United States) orders ship via USPS Priority Mail. Depending on where you are in proximity to me, your order may take one (1) to three (3) days to arrive. Priority Express shipping is available, please contact me at [email protected] so that I may calculate the additional cost for you.

International orders are shipped via USPS First Class International Mail. Your order may take 2 (two) to 6 (six) weeks to arrive. After it has been taken to the post office for mailing. Packages weighing more than four (4) pounds must ship via USPS Priority Mail International.  This typically is only the case when more than one pair of shoes is ordered. Priority Express International shipping is available, please contact me at [email protected] so that I may calculate the additional cost for you.


How can I pay?
Payments to Intellexual Design can be made using PayPal or Paying with Visa, Mastercard or American Express.  Both methods of payment are secure, and Intellexual Design simply receives your order and notice that you have paid for your order after you have completed your purchase. After making your order, you will receive a personal email thanking you for your order and confirming its receipt. 

Is your site secure?
Absolutely! BigCartel utilizes a secure SSL system and Paypal implements secure SSL for payment processing to ensure that your information is safe.

What is your return policy?

All sales are final, but if you are ever dissatisfied with your purchase, please contact us immediately. We will do everything I can to help rectify the situation.

Returns or exchanges based on incorrect sizing or damage done to shoes by the buyer whether intentional or unintentional) are not accepted so it is imperative that you designate your correct shoe size(s) and style(s) and keep in mind that this is art for your feet and should be worn with care, NOT machine washed - spot cleaned only.

************************************
*NOTE* It is imperative that you are clear on your idea for shoe design customization, as these designs are permanent and all sales are final. Refunds are not available as this is a custom item. Please be sure that you are clear in the design you request as well as your size and please be as detailed as possible so that your custom shoes/apparel will be exactly to your specifications.